Help Center

Not for paid tickets. You can check out as a guest with just your email — your ticket and QR code arrive by email and live at a private link. Free tickets and RSVPs need you signed in. An account keeps every ticket in one place under My Events and lets you transfer tickets to friends.

Tap Log in and use your email + password, or your phone number. Forgot your password? Use “Forgot password?” on the sign-in screen and we’ll email you a reset link.

You can put OnVybe on your home screen from onvybe.com/app, and it opens full screen like an app. On iPhone that’s Share, then Add to Home Screen; on Android it’s one tap.

Right now OnVybe is all New Orleans. Switch cities from the top bar or Profile → Change city — more are on the way.

Discover is the home for tonight and this weekend — browse by category, search by name or venue, or explore by neighborhood. Tap Save on any event to keep it in My Events.

My Events is your personal plan — your saved events, RSVPs, and every ticket with its QR code, ready at the door.

The price you see is the price you pay — every listed price already includes fees. At checkout the breakdown is itemized (ticket + service fee) so you can see exactly where it goes, but the total never exceeds the advertised price.

If a host gave you a code, enter it at checkout and tap Apply — the discount shows in your order summary before you pay.

Yes — Stripe handles the card fields, the same processor behind millions of checkouts. OnVybe never sees or stores your card number.

A bundle is one purchase that includes several tickets at a lower per-person price — great for rolling with your crew. You’ll get a QR for each ticket in the bundle.

Some events are free if you’re scanned in before a cutoff (say, 10pm). After that the free tier closes and you pay at the door. Your ticket shows the cutoff, and turns to EXPIRED once it passes.

On the event page, open Tables & Bottle Service, pick a table, and book it — one booking admits your whole party (the number of seats shown).

Free events let you RSVP to save your spot — no payment. It’s saved to My Events, and you check in at the door.

In My Events if you’re signed in, or at the private link we emailed/texted after checkout. Open it at the door and staff scan the QR.

Yes. Open the ticket in My Events and tap “Send to a friend” — they get a link to claim it. Once claimed, their copy is the one that scans, and yours deactivates.

That’s a timed-tier ticket past its entry cutoff, or a ticket that was already scanned in. For a timed RSVP, you can still get in by paying at the door.

Refunds follow the policy the host set for that event (shown at checkout — e.g. all sales final, or refundable up to a date). For refund requests, contact the event host or our support team with your order details.

If a host adds you as a promoter with a commission, you earn a cut of every sale made through your link. Track it under Profile → Your Cut.

Open Your Cut and tap “Connect a bank” — you set up payouts with Stripe (a few minutes). Your pending earnings release automatically after each event.

Profile → “Delete my account.” This permanently removes your account and scrubs your personal info; it can’t be undone. (If you’ve hosted events, contact support to close a host account — those have attendee and financial records.)

Reply STOP to any text to unsubscribe from that sender. Every marketing email has a one-tap unsubscribe link.

Tap Host an event. Three quick steps: create your first event, set up payouts (Stripe) so ticket money reaches your bank, and accept the Host Agreement. Free RSVP events don’t need payout setup.

Connect Stripe from your profile or while you create your first event — a few minutes to add your bank and confirm your identity. After that, ticket money lands in your account on its own.

We walk you through it — the details (flyer, title, venue, date, lineup, Spotify), your tickets, then a quick review. Pick a real venue from the list and your event lands on the map and in its neighborhood.

Yes — under Repeat, choose Weekly / Every 2 weeks / Monthly and how many. One trip through the wizard creates the whole series (each a full event sharing your flyer and ticket setup).

In the wizard, add “Checkout questions” (e.g. Instagram handle, who’s on your list) and mark any as required. Buyers answer at checkout and the answers show up in your CSV exports.

Yes. When you create it, choose Sold elsewhere and paste your ticket link — tap Fill it in and the title, date, room and flyer come from that page wherever it lists them (check them before you publish). Your event gets a page on OnVybe and a place on the board, and its button sends buyers to your checkout. OnVybe doesn’t sell or charge for those tickets, so there’s no payout setup. A new host’s listing gets a quick look from a person before it goes live.

Renaming an event updates its address to match, and old links still open it. In the two days before the event, and the two days after you publish it, the address stays the same so reminders already sent keep working.

Verified hosts go live the moment they publish. A brand-new or flagged event gets a quick once-over from us first — usually fast.

General Admission, VIP, Early Bird, Ladies/Gents, custom tiers, Buddy Bundles (multi-ticket at a lower per-head price), timed RSVP-until tiers, and Tables / Bottle Service (one booking admits a whole party).

Set an “Entry by” time on a tier (e.g. free RSVP until 10pm) when you create the event, or when you add a ticket later in Edit. A time after midnight counts as that night. Past it, the tier closes to new buyers and its tickets stop scanning at the door — the door sees a “pay at door” prompt. Once people hold a ticket, its time can only move later.

Your choice per event: Customer pays (added on top of your price), Split it (the fee shared 50/50), or I pay (round-number prices for buyers). Your platform fee rate is set on your account.

Either. Each ticket shows Buyers pay and You get side by side — type one and the other fills in from your fee setting. Tap Free for a $0 ticket.

Yes, per ticket in Edit (and in Create for a one-night event). On sale and Sales end set when it can be bought. Min per order sells it in sets — a table of 4. Valid from makes the door turn it away before a set time, the mirror of Entry by.

Yes — add a code with a % discount and optional max uses when you create the event. Buyers apply it at checkout.

Your money is held until about 24 hours after the event (up to 72 hours for your very first payout), then sent to your bank account. The short hold protects buyers and keeps chargebacks low — it’s what lets us front the trust that makes people comfortable buying.

Certified hosts can release their held balance early. When it’s on for you, Payouts on your host dashboard shows a Release early button with the amount, and the confirmation names the early-payout fee before anything moves.

Open Payouts on your host dashboard: Held (it releases after each event), Clearing, and Ready to withdraw. Each event’s own screen shows its payout too.

You can cancel an event, which refunds buyers automatically (and reverses any payouts already sent). OnVybe doesn’t message your guests when you cancel, so tell them in the event chat first — it closes once the event is cancelled. Individual refunds follow the refund policy you set on the event.

Open Guests for your event, add names (with “+N” for extras). At the door, staff search the list and check people in by name — no ticket needed.

From the event, use Comp tickets — paste emails (one per line, optionally “email, Name”), pick a tier and quantity. Real, scannable QR tickets email instantly. Comps don’t use your paid inventory.

Open /scan on a phone, sign in (or enter a door PIN), pick the event, and scan with the camera or a Bluetooth scanner. Valid tickets show green; used or expired ones show clearly, and a timed ticket past its cutoff reads “PAY AT DOOR.”

Yes. In /scan, tap Make a door PIN and text the six digits to your door staff. They open onvybe.com/scan and type it in. It works for that one event only, from the day before it until the door closes. A PIN can scan tickets and check people in from the guest list, but it can’t undo a check-in, sell tickets or see your other events. Tap Turn off or New PIN any time; the old PIN stops at its next scan.

Open /scan on each door phone once with signal before doors, so it downloads tonight’s list. After that it keeps admitting with no signal and syncs when signal comes back. A phone remembers what it already let in, so the same ticket shown twice is refused. If anything let in offline turns out not to be valid, a red box on the scanner lists it once the phone is back online.

Yes. Get a 2D scanner (not a laser one) that reads phone screens and pairs as a Bluetooth keyboard; most do out of the box. Pair it with the door phone, open /scan, pick the event and scan. The camera doesn’t need to be on.

Yes — in /scan, the Sell tab. Cash mints a ticket and admits the person on the spot. Card shows a QR the buyer scans to pay on their own phone via normal checkout.

Profile → Your team. Add someone by email and pick a role: Scanner (scan tickets + check in the guest list) or Manager (also takes door sales, manages the guest list and makes door PINs). Tap a member’s role to change it.

Under Promote for an event, create a promoter link and set The Cut — a flat $/ticket or % of sale, and optionally the promoter’s @handle. Every sale through their link earns them that cut.

It comes out of your cut (never added to the buyer, never the platform fee), and OnVybe pays the promoter automatically after the event — as long as they’ve connected a bank. Unclaimed commissions wait until they do.

Event Boost sends one message to your whole audience (past buyers + people who tapped Get notified on your page) by email and/or text. For a single event, use “Message attendees” to send a day-of update to everyone holding a ticket. Texts honor STOP automatically.

Yes — from an event, download the Attendees CSV (door/check-in list) or Sales CSV (accounting), including source (online/comp/door), promoter attribution, and any custom-question answers.

Per event: revenue, sold vs capacity, checked-in count, sell-through by tier, a 7-day sales chart, top promoters, and waitlist demand.